Terms & Conditions

Fair rules for great outings

What you can expect from Chalo, and what we ask of you — from creating plans with friends to confirming bookings.

Last updated: September 20, 2026

13+ to use ChaloFair cancellation rulesClear liability limits

Acceptance of Terms

By accessing or using Chalo — browsing experiences, building plans, or making bookings — you agree to these terms.

You must be at least 13 years old to use Chalo. Users under 18 should involve a parent or guardian for bookings.
If you use Chalo on behalf of a group or organisation, you confirm you are authorised to accept these terms.
If you do not agree with any part of these terms, please discontinue use of the service.
Continued use after updates to these terms constitutes acceptance of the revised terms.

Your account keeps your plans, bookings, and favourites in one place.

Provide accurate information when creating your account and keep your credentials confidential.
You are responsible for all activity under your account, including plans shared with friends.
Notify us immediately at chalo@gmail.com if you suspect unauthorised access.
We may suspend accounts that violate these terms, abuse the service, or harm other users.

Chalo helps you discover experiences and coordinate plans; bookings involve third-party providers.

Experience details (price, timing, availability) are provided by partners and may change without notice.
A booking is confirmed only when you receive an explicit confirmation in the app or by email.
Group plans: the plan organiser is responsible for confirming headcount, budget splits, and timings with friends.
Always verify meeting points, age restrictions, and ID requirements before heading out.

Transparent pricing with fair cancellation handling.

Prices are shown per person or per group as listed on each experience; taxes and fees are disclosed before checkout.
Payments are processed securely. Chalo never stores full card details on its own servers.
Cancellation and refund rules vary by experience provider and are shown before you confirm a booking.
No-shows or late cancellations outside the provider window may not be eligible for a refund.

Keep Chalo safe and welcoming for every planner.

Do not post false reviews, spam, abusive content, or misleading experience information.
Do not scrape, copy, or resell Chalo content, or attempt to disrupt the service.
Do not use Chalo for unlawful activities or bookings that violate venue or local regulations.
We may remove content and restrict access for violations, with or without prior notice.

Important limits you should understand before booking.

Chalo is provided “as is”. We do not guarantee uninterrupted availability or error-free listings.
Experience quality, safety, and fulfilment are the responsibility of the respective providers and venues.
To the maximum extent permitted by law, Chalo’s liability is limited to the amount paid for the booking in question.
Nothing here limits rights you may have under applicable consumer protection law in India.

How this agreement evolves and how to reach us.

We may update these terms to reflect new features or legal requirements, and will update the “Last updated” date.
We may modify or discontinue parts of the service; material changes will be communicated in-app or by email.
You may stop using Chalo at any time and request account deletion via chalo@gmail.com.
Questions about these terms: email chalo@gmail.com or visit /contact. Disputes are subject to the courts of Jaipur, India.

Email chalo@gmail.com about these terms, or check the FAQs for quick answers on plans and bookings.