Your privacy, clearly explained

What we collect, why we collect it, and the choices you have. No legal fog — just a plain-language look at how Chalo handles your data.

Last updated: September 20, 2026

Never sell your dataHTTPS & access controlDelete your data anytime

Information We Collect

We collect only the information needed to help you discover experiences, build plans, and book outings with friends.

Account information: name, email address, and profile preferences you provide when signing up.
Plan and booking data: cities searched, experiences viewed, itineraries created, and bookings made.
Device and usage data: pages visited, clicks, and approximate location (city level) to personalise results.
Contact messages: name, email, and message content when you reach out via the Contact page.

Your information is used to operate Chalo and improve your planning experience.

Show relevant experiences, trending picks, and popular plans for your city.
Save and sync your plans, bookings, and favourites across devices.
Send booking confirmations, plan updates, and essential service notices.
Improve search, recommendations, and app reliability through aggregated analytics.

We use a minimal set of cookies and local storage to remember your choices.

Theme preference (light/dark mode) stored locally in your browser.
Session and query caching via TanStack Query to make Explore and Plans load faster.
No third-party advertising cookies. Analytics, if enabled, is aggregated and anonymous.
You can clear cookies or local storage anytime; some preferences may reset.

We never sell your personal data. Sharing happens only where required to run the service.

With experience providers only to fulfil a booking you explicitly confirm.
With friends you invite to a plan — only the plan details you choose to share.
With service providers (hosting, analytics) bound by confidentiality obligations.
When required by law or to protect the safety and rights of Chalo users.

We apply reasonable safeguards to protect your information.

Data transmitted over HTTPS and stored with access-controlled infrastructure.
Bookings and plans are retained while your account is active and for a reasonable period afterwards.
You may request deletion of your account data at any time via chalo@gmail.com.
No method of transmission is 100% secure; report suspected misuse to us immediately.

You stay in control of your personal information.

Chalo is intended for users aged 13 and above.

We do not knowingly collect data from children under 13.
If you believe a child has provided us data, contact us and we will delete it promptly.
Questions about this policy: email chalo@gmail.com or visit /contact.
We will notify you here and update the “Last updated” date when this policy changes.

Email chalo@gmail.com and we will respond within 2 business days. You can also reach us from the Contact page.