Question 1

What is Chalo?

Accepted Answer

Chalo helps you discover what to do, build a complete outing, coordinate it with friends, and book the plan — all in one place. Search your city on the home page, explore curated experiences, then bundle them into a shareable plan.

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Contact support Explore

Question 2

How do I find experiences in my city?

Accepted Answer

Type your city in the search bar on the home page or head to /explore and use the city, category, and search filters. Trending picks for your city appear at the top so you can quickly see what others are loving right now.

Question 3

Is Chalo free to use?

Accepted Answer

Yes — discovering experiences and building plans is free. You only pay when you confirm a booking with an experience provider, and all taxes and fees are shown before checkout.

Question 4

How many cities does Chalo cover?

Accepted Answer

Chalo is live across 172 Indian cities spanning 34 states and union territories — from metros like Delhi, Mumbai, Bengaluru and Kolkata to smaller gems like Pushkar, Hampi and Panaji. Open the Explore page and pick any listed city to see its experiences.

Question 5

I can't find my city — how do I request it?

Accepted Answer

Email chalo@gmail.com with your city's name and the experiences you'd love there. We expand coverage every month, and the city list at /explore is updated as soon as a new city goes live.

Question 6

Do plans and bookings work the same in every city?

Accepted Answer

Yes. Each covered city ships with curated experiences, at least one ready-made plan, and sample bookings, so the full flow — search, plan, invite and book — works identically no matter where you are.

Question 7

Are experiences available in regional languages?

Accepted Answer

The app is currently in English, with city names, venues and dishes kept authentic to each region. Localised experience notes are on the roadmap and will roll out city by city.

Question 8

How do I create a group plan?

Accepted Answer

Go to Plans → Plan Builder, pick experiences from Explore, set your date, budget, and group size, then save. Your plan gets its own page (e.g. /plans/[id]) with a timeline and map you can share with friends.

Question 9

How do I invite friends to a plan?

Accepted Answer

Open your plan page and share the link with your circle. Friends can view the itinerary, vote on options, and confirm timings with you. Only the details you choose to share are visible to invitees.

Question 10

Can I edit a plan after creating it?

Accepted Answer

Yes. Open the plan, adjust experiences, reorder the timeline, or change the budget and date, then save. If the plan already has a booking attached, check the provider's change policy before editing timings.

Question 11

When is my booking confirmed?

Accepted Answer

A booking is confirmed only when you see an explicit confirmation in the app or receive one by email. Pending or failed payments do not reserve your slot — check the Bookings page for live status.

Question 12

What is the cancellation and refund policy?

Accepted Answer

Cancellation and refund rules vary by experience provider and are shown before you confirm. In general, cancelling inside the provider's window qualifies for a refund to the original payment method; no-shows or late cancellations may not be refundable.

Question 13

Which payment methods are accepted?

Accepted Answer

We support major UPI, cards, and net-banking options through our secure payment partner. Chalo never stores full card details on its own servers — payments are processed over encrypted connections.

Question 14

How do I manage my account and data?

Accepted Answer

Visit the Profile page to update your city, notification, and theme preferences. To access, export, or delete your personal data, email chalo@gmail.com — we respond within 2 business days.

Question 15

What data does Chalo collect?

Accepted Answer

Only what is needed to run the service: account details, plans and bookings, city-level usage, and messages you send us. We never sell personal data. Read the full Privacy Policy at /privacy for details.

Question 16

How do I contact support?

Accepted Answer

Head to the Contact page and send us a message, or email chalo@gmail.com directly. For booking-urgent issues, include your booking ID and plan date so we can help faster.

Questions? Answered.

Still stuck?

Questions? Answered.

Still stuck?

Questions? Answered.

Getting StartedWhat is Chalo?

Getting StartedHow do I find experiences in my city?

Getting StartedIs Chalo free to use?

Cities & CoverageHow many cities does Chalo cover?

Cities & CoverageI can't find my city — how do I request it?

Cities & CoverageDo plans and bookings work the same in every city?

Cities & CoverageAre experiences available in regional languages?

Plans & GroupsHow do I create a group plan?

Plans & GroupsHow do I invite friends to a plan?

Plans & GroupsCan I edit a plan after creating it?

Bookings & PaymentsWhen is my booking confirmed?

Bookings & PaymentsWhat is the cancellation and refund policy?

Bookings & PaymentsWhich payment methods are accepted?

Account & PrivacyHow do I manage my account and data?

Account & PrivacyWhat data does Chalo collect?

Account & PrivacyHow do I contact support?

Still stuck?

Questions? Answered.

Getting StartedWhat is Chalo?

Getting StartedHow do I find experiences in my city?

Getting StartedIs Chalo free to use?

Cities & CoverageHow many cities does Chalo cover?

Cities & CoverageI can't find my city — how do I request it?

Cities & CoverageDo plans and bookings work the same in every city?

Cities & CoverageAre experiences available in regional languages?

Plans & GroupsHow do I create a group plan?

Plans & GroupsHow do I invite friends to a plan?

Plans & GroupsCan I edit a plan after creating it?

Bookings & PaymentsWhen is my booking confirmed?

Bookings & PaymentsWhat is the cancellation and refund policy?

Bookings & PaymentsWhich payment methods are accepted?

Account & PrivacyHow do I manage my account and data?

Account & PrivacyWhat data does Chalo collect?

Account & PrivacyHow do I contact support?

Still stuck?